The government of the United States has acknowledged issues with the CBP One application that have prevented dozens of migrants from confirming appointments for asylum interviews at the border with Mexico. Journalist Daniel Benítez reported on Facebook that since Tuesday, Cuban, Venezuelan, and Mexican migrants have complained that the platform does not allow them to confirm their asylum appointments, prompting them to seek a response from the U.S. government.
In a text message, authorities responded that "CBP is aware that the system is not working correctly." "We are working to resolve this issue as soon as possible," the message stated. In response to those asking what to do to confirm their attendance at the asylum interviews, it added, "More time will be provided to confirm the appointments."
This information emerges amid a severe crisis at the Mexican borders due to an excess of stranded migrants. On Tuesday, a caravan of hundreds of migrants from Cuba, Haiti, Central America, Brazil, and Colombia departed from the city of Tapachula, on Mexico's southern border, equipped with strollers and backpacks, heading north. Alexander, a Cuban migrant, explained that they are walking because they are not allowed to board buses to reach Mexico City, where they hope to secure CBP One appointments to cross into the United States.
Mexico is experiencing a record level of migratory flow at its southern border. In 2023, there was a 77% increase in irregular migrants, and in the first quarter of 2024, the figure grew by nearly 200%, reaching almost 360,000 people.
A new contingent is expected to gather in Tecún Umán, Guatemala, on May 31 to continue north. Amid this bottleneck, which threatens to create a new humanitarian crisis in southern Mexico, thousands of people have been stranded in Mexican territory for more than seven months, waiting for their CBP One appointments.
Common Questions About CBP One App Issues
Here are some frequently asked questions and answers regarding the problems with the CBP One app, which have prevented migrants from confirming their asylum appointments.
What is the CBP One app?
The CBP One app is a mobile application developed by U.S. Customs and Border Protection (CBP) to facilitate various processes at the U.S. border, including scheduling asylum interviews.
Why is the CBP One app not working?
The CBP One app is currently experiencing technical issues that prevent users from confirming their asylum interview appointments. U.S. authorities are aware of the problem and are working to resolve it as soon as possible.
What should migrants do if they cannot confirm their CBP One appointments?
Migrants who are unable to confirm their CBP One appointments will be given additional time to do so. Authorities have acknowledged the issue and are providing extensions to affected individuals.