Several individuals were evicted from Havana's José Martí International Airport after seeking explanations from the Colombian low-cost airline Wingo regarding a recent announcement. As of July 8, Cubans wishing to fly to Bogotá would need a transit visa.
A video posted by journalist Mario J Pentón reveals that passengers with scheduled flights approached Terminal 3 to seek clarification about the announcement. However, no Wingo representative addressed their concerns. Instead, they were threatened by Cuban military personnel who forced them to leave the premises.
"A lieutenant colonel threatened to detain us and take us to the station. The airline did not respond, and no one came out to provide any answers. We don't know if we need to go to the embassy. Black berets and police entered and removed us," stated the affected passengers. They expressed fears of being stranded in Cuba after purchasing their tickets.
On Tuesday, the airline responded to the affected passengers through a Facebook post, explaining that "Since Wingo only operates point-to-point flights with no connections, Cuban nationals are required to present a visitor visa when boarding their flight. This document must be issued by the Colombian Consulate in Cuba."
The Colombian company also emphasized the importance of passengers presenting a confirmed return ticket issued by Wingo.
However, the Colombian Consulate in Havana clarified that a transit visa is not required for layovers shorter than 24 hours.
The Havana-Bogotá, Bogotá-San Salvador, and San Salvador-Managua route is utilized by thousands of Cubans as the first leg of their journey to the southern border of the United States.
This incident comes a week after the airline Avianca canceled its flights, leaving many Cubans stranded who had sold their belongings to embark on the journey.
Amid the ongoing migration crisis, Cubans lack avenues to protest, demand refunds, or hold airlines and travel agencies accountable. Instead of supporting their claims, the island's authorities have responded with repression.
Frequently Asked Questions About the Wingo Incident
In light of the recent incident involving Wingo Airlines at José Martí International Airport, here are some frequently asked questions and their answers to help clarify the situation for travelers.
Why were the Cuban passengers evicted from the airport?
The passengers were evicted after seeking explanations from Wingo Airlines about a new transit visa requirement. Instead of receiving answers, they were threatened and forced out by Cuban military personnel.
Do Cuban nationals need a transit visa to fly with Wingo?
According to Wingo, Cuban nationals need a visitor visa issued by the Colombian Consulate in Cuba when boarding their flight. However, the Colombian Consulate in Havana clarified that a transit visa is not required for layovers shorter than 24 hours.
What should passengers do if they are affected by flight cancellations or changes?
Passengers should reach out to the airline directly for clarifications and possible solutions. It may also be helpful to contact the relevant consulate or embassy for further assistance.