After prolonged interruptions affecting electronic payment channels on Sunday and Monday, the Banco Metropolitano of Cuba reported new issues with magnetic card services this Wednesday.
The entity announced on its Facebook page that delays or the inability to perform operations could be noticed across various platforms, including ATMs, interbank transfers, and POS terminals.
According to a note published on the official site Cubadebate, a similar situation occurred earlier in the week, although the problem was resolved within a few hours, causing significant inconvenience for users.
As reported by Martí Noticias, technical issues in the Cuban banking system, including Banco Metropolitano, led Western Union to suspend remittance services to the island from the United States for over three months in early 2024.
In February, the Cuban regime also conducted a six-hour shutdown of electronic payment systems linked to various magnetic cards, ATMs, and virtual transfer apps to expand and standardize their operation.
Understanding the Recent Failures in Banco Metropolitano's Services
Here are some frequently asked questions about the recent disruptions in Banco Metropolitano's magnetic card services and their impact on users in Cuba.
What caused the recent failures in Banco Metropolitano's services?
The recent failures were primarily due to technical issues within the bank's electronic payment systems.
How long did the interruptions last?
The interruptions lasted for extended periods on Sunday and Monday, with additional issues arising on Wednesday.
What services were affected by the failures?
The services affected included ATMs, interbank transfers, and POS terminals.
How did these failures impact users?
Users faced significant inconvenience due to delays and the inability to perform transactions through various electronic payment channels.