The state-run telecommunications company, Empresa de Telecomunicaciones de Cuba S.A. (Etecsa), recently issued a statement refuting rumors about an alleged increase in internet browsing rates that had been widely circulated on social media, causing concern among users. Despite the official response, many Cubans remained skeptical, demanding more transparency from the state-owned company regarding its policies.
In its announcement, Etecsa clarified that the offers circulating on social media "date back to 2021 and have been updated over the years with other plans and packages." They further mentioned, "New commercial actions are being prepared for implementation in 2025. These are designed to maintain current prices up to a certain level of consumption." They concluded by stating that the specifics of these new plans would be "communicated once conditions are established for their implementation, always through our official channels."
However, the response was met with immediate backlash on social media. Many users criticized Etecsa for not elucidating crucial details about potential future changes. One Twitter user articulated a common sentiment, saying, "First, they should have provided complete information to prevent misinformation. The fault lies with them for not informing anything, or maybe they don't even know what they're going to do and will improvise as they go. What Marrero said hints at a price increase."
The dissatisfaction extends beyond the denial itself to Etecsa's overall communication strategy with its customers over recent years. "This is the result of the secrecy you yourselves maintain. If the Prime Minister announces a change, those changes should be published alongside the information, not four days later with the public still in the dark, always half-done work," criticized another commentator.
Other comments expressed alarm over the situation. "Honestly, I'm scared of what you're concocting; nothing good will come of it. I hope I'm wrong," one individual shared.
Etecsa's denial comes amidst an official government announcement made by Prime Minister Manuel Marrero Cruz during a session of the National Assembly of People's Power (ANPP) held last week in Havana, regarding the increase in internet package prices for the upcoming year. The Prime Minister stated that this adjustment is necessary to "align operational costs" amid the country's economic struggles.
This declaration has sparked discontent among citizens, who argue that the current prices are already exorbitant compared to the average income on the island. Connectivity in Cuba has been a contentious issue in recent years, with significant advancements such as the introduction of mobile internet, yet also facing considerable limitations due to high costs and technological restrictions.
Understanding the Impact of Etecsa's Communication on Cuban Society
Why are Cubans criticizing Etecsa's response?
Cubans are criticizing Etecsa's response due to a lack of transparency and incomplete information regarding potential future changes in internet rates, which has led to widespread skepticism and frustration.
What did Prime Minister Manuel Marrero Cruz announce?
Prime Minister Manuel Marrero Cruz announced an increase in internet package prices for the next year, citing the need to adjust operational costs due to economic difficulties in Cuba.
How have Cubans reacted to the potential price increases?
Cubans have reacted with discontent and concern, arguing that the internet prices are already high relative to the average income, which could further limit their access to online services.