The Cuban government's recent announcement of internet price hikes set for 2025 has sparked a wave of criticism and a heated debate on social media. Announced by Prime Minister Manuel Marrero Cruz during the National Assembly of People's Power (ANPP) session last week, the new rates will see increases in mobile data packages and other browsing services offered by the state-run Empresa de Telecomunicaciones de Cuba (ETECSA).
ETECSA has justified these changes as necessary to cover rising operational costs in a challenging economic environment, indicating the state entity's need for foreign currency, which it hopes to obtain from Cubans living abroad.
However, this explanation did not sit well with the Cuban populace. Social media users quickly expressed their disappointment, with comments like, "We hope 2025 brings better offers, remembering that we are the customers in Cuba, not in the United States... It's about time for an unlimited internet offer."
Another user highlighted the need for more affordable rates that match the country's poor connectivity, stating, "What we need are tariffs that reflect the terrible internet quality here."
In a sharp critique of ETECSA, one individual remarked, "Always finding new ways to mess with the customer; this year they earn a diploma for it."
The grievances underscore the disconnect between the new prices and the economic reality faced by most Cubans, whose average incomes make it difficult to afford such services.
"All these measures ultimately worsen life for ordinary Cubans, with no improvements—always solving their problems at the expense of the people. No surprises there!" summarized one frustrated resident.
The situation intensified on Monday, December 23, when ETECSA issued a statement denying some of the figures circulating on social media, claiming they were from a proposal made in 2021. Despite this attempt to clarify the situation, the opposition remained strong. Many users felt that the company's response failed to address the core issues: high costs relative to average wages and the perception of inadequate service.
For the time being, the announced price increase poses yet another challenge for Cubans, who will need to adjust to these new conditions in an increasingly difficult economic landscape.
FAQs on Cuba's Internet Price Increase
Why is ETECSA increasing internet prices in Cuba?
ETECSA claims that the price increase is necessary to cover rising operational costs in a challenging economic climate and to generate foreign currency from Cubans living abroad.
What has been the public reaction to the internet price hike in Cuba?
The public reaction has been largely negative, with widespread criticism on social media. Users have expressed frustration over the high costs and inadequate service quality, emphasizing the disconnect between the new prices and the average Cuban's income.
Did ETECSA provide any clarification regarding the new internet tariffs?
ETECSA issued a statement denying some of the figures circulating on social media, stating they were from a 2021 proposal. However, this clarification did not significantly change public sentiment.