Bank Metropolitano has announced a significant change in its teller services: starting April 1, 2025, printed receipts will no longer be provided for transactions. According to the bank, this shift is due to the increasing reliance on digital technologies for transaction verification. This decision was initially reported by Tribuna de La Habana and later confirmed by the bank itself.
From this date forward, Corporate Banking clients will need to review and reconcile their transactions through the "Metropolitano en Línea" service. Individual clients will have the option to use digital platforms such as Transfermóvil, EnZona, or ATMs for their banking needs.
However, the reality in Cuba starkly contrasts with the scenario envisioned by this decision. With internet access being inconsistent, expensive, and often out of reach for many, this move effectively excludes a significant portion of the population, particularly the elderly and those without mobile phones or the ability to navigate these applications.
Public Discontent and Concerns
The reaction on social media highlights the dissatisfaction and concerns among users. Many Cubans argue that rather than simplifying transactions, Bank Metropolitano is complicating daily life by enforcing digitalization without providing the necessary infrastructure. There is a growing unease about what elderly individuals without family support or technological skills will do. Additionally, some users claim that the true reason behind the decision is not technological progress but rather a shortage of paper and ink in banks, a common issue in the country.
Operational Challenges and Customer Frustration
Dissatisfaction is also directed at the malfunctioning ATMs, which are frequently out of service or lack cash, and the limited availability of staff at branches, leading to endless lines and widespread frustration. As Bank Metropolitano pushes forward with a technological transformation that not all Cubans can embrace, there is a growing perception of disconnect and neglect between financial institutions and the populace's actual needs.
The change will be implemented without offering alternatives for those left out of the digital transition, once again highlighting the gap between institutional decisions and the everyday realities of Cubans.
Frequently Asked Questions About Bank Metropolitano's New Policy
How will Bank Metropolitano clients access transaction records?
Corporate clients can use the "Metropolitano en Línea" service, while individual clients can use platforms like Transfermóvil, EnZona, or ATMs.
What concerns do users have about this change?
Users are worried about limited internet access, the exclusion of older people, and the lack of necessary infrastructure to support digital transactions.
Why do some believe the decision is not due to technological advancement?
Some speculate that the real reason is a shortage of paper and ink, rather than a genuine push towards digitalization.